ORDERING

 

CHANGES

MAKING CHANGES TO AN ORDER

 

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can LOG IN to your purchase history and click the cancel button, or contact our customer service team with your request.

 

ORDER HISTORY AND STATUS

To view the status of pending orders, you can visit the order history page while signed in to your account. Your orders will be itemized by number and you can view the details and status of each order by clicking on the related order number.

 

PREORDERS

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email when the item arrives as well as when the item ships out. 

 

Since preorder merchandise is shipped out on its own when it arrives at our warehouse, shipping for these items is factored separately. For preorder items valued under $100, please expect to be billed for shipping when it arrives and is sent out. If your preorder item is valued over $100, we will automatically ship it out with our free shipping method at no cost upon its arrival here. During checkout, you will have the option to upgrade the shipping for your preorder item at an additional cost.